Terms of service

1. Introduction
Welcome to Lusso Alchemy. By accessing and using our website and services, you agree to comply with our terms and conditions. Please read them carefully before making a purchase.

2. Orders & Payments

• All orders are processed securely through our website.
• Prices are subject to change without prior notice.
• We reserve the right to cancel or refuse orders in case of suspicious activity or stock unavailability.

3. Returns & Refunds
Due to the nature of our products, we do not accept returns or offer refunds for opened or used items. This policy ensures product hygiene and safety for all customers.

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 3 days of delivery at support@lussoalchemy.in with your order number, a brief description, and clear photos of the issue.
• Upon verification, we will offer a full refund and arrange for the return of the damaged product at our expense.
• Incorrect items will be replaced with the correct product as quickly as possible.

5. Exchanges

• We do not offer product exchanges at this time.
• If you are unsatisfied with your purchase, you may be eligible for a refund under the conditions stated above.

6. Eligibility for Refunds
To qualify for a refund:

• You must report the issue within 3 days of receiving the order.
• The product must be in its original, unused condition.
• We reserve the right to deny refund requests that do not meet our policy requirements.

7. Limitation of Liability
Lusso Alchemy is not responsible for any allergic reactions or skin sensitivities. Customers are advised to read product descriptions and ingredient lists before purchase.

8. Contact Us
For any concerns regarding our terms, please email support@lussoalchemy.in.